Frequently Asked Questions

Popular FAQ’s

 

What’s my Size?

WOMEN’S WEAR To choose the correct size for you, measure your body as follow…

Women’s Wear

HOW TO MEASURE

To choose the correct size for you, measure your body as follow:

 

TOP OF SHOULDER

Our dress lengths are given at a worn length and are taken by measuring from the top of the collarbone, to the hem or the longest point.

BUST

Take measurement around the fullest part.

WAIST

Measure around the natural waistline. (find the natural crease by bending to one side)

HIPS

Feet together, measure around the fullest part.

INSIDE LEG

Run the tape measure from the top of the inside leg at the crotch to the ankle bone

INTERNATIONAL SIZE CONVERSION

UK 6 8 10 12 14 16 18 20 22 24 26 28
EU 34 36 38 40 42 44 46 48 50 52 54 56
US 2 4 6 8 10 12 14 16 18 20 22 24
AU 6 8 10 12 14 16 18 20 22 24 26 28
RUS 40 42 44 46 48 50 52 54 56 58 60 62

PETITE

GARMENT PETITE SIZE: 4’11” – 5’3″ SIZES 6 – 18
Shorts Shortened up to 5cm
Sleeve Length Shortened up to 4cm
Trousers (rise)* Rise Length Shortened by 1.5cm
Trousers (Inside Leg) Inside Leg Shortened by 5cm
Length increase based on main range garment
A trouser rise refers to the measurement between the crotch and the waist band

TALL

JEANS & TROUSERS – INSIDE LEG LENGTH

UK SIZE INSIDE LEG – BODY MEASUREMENT
HEIGHT INCHES CM
PETITE 4’11” – 5’3″
150-160 cm
27.5 69
REGULAR 5’3″ – 5’6″
160-167.5 cm
29 74
LONG 5’6″ – 5’10”
167.5-177.5 cm
31 79
EXTRA LONG 5’10” +
177.5 cm +
33 84
TALL 5’10” +
177.5 cm +
35 89

KNITWEAR 

SIZE HEIGHT  HIPS UK SKIRT SIZE
FT & INCHES  CM  INCHES CM
SMALL 4’11”-5’4″ 150-164 34″-39″ 36-100 8-12
MEDIUM 4’11”-5’4″ 150-164 40″-42″ 101-107 14-16
5’5″-5’9″ 165-176 34″-39″ 86-100 8-12
LARGE 5’5″-5’9″ 165-176 40″-42″ 101-107 14-16
5’10”-6’0″ 177-183 34″-39″ 86-100 10-14
X-LARGE 5’1″-5’9″ 155-183 43″-48″ 108-122 18-22

NIGHTWEAR

XS   S   M  L   XL   XXL
 6  8/10  12/14  16/18  20/22  24/26

HOW DO I RETURN AN ITEM?

Returns can be made by the following methods: To store, courier and by post. Please take your returns together with your delivery note…

Post it back to us and let us know if you would like a replacement or a refund.

How do I exchange an item?

In order to exchange an item, you will need to return the unwanted item back to us and re-order.

If an item is returned by Post, the item will be credited within 14 days.

Please note that items purchased Online will need to be returned via post.

You can reorder the item or the different size that you require via one of the following methods:

Please note that some items are non-refundable (unless faulty) and these are listed below:

MEN’S WEAR

We have put together all the information you will need to find the right size for you.

Men’s Wear

View Contact us (link) View Complain Process (Link)

Complaints Process

I HAVE A COMPLAINT

If you have a complaint, please contact us so we can put it right.

You will need to provide your full details, if you’re a Directory/Online customer, you will also need to include your date of birth.

Email: info@savaapparel.com

Placing an order Category

 

How do I get started? FAQ’s

ONLINE SHOPPING To be able to shop online at   Sports Direct Store, you are required to register. This can either be a next pay account or alternatively you can make a credit/debit card payment during checkout.

HOW DO I PAY FOR MY ORDER?

New customers – You may be asked to pay for your first order by credit/debit card or paypall so that we can verify your identity. The card provided must be registered to the account holder at the same address the account is held at. Sports Direct Store pay customers -Your orders will be added to your account and a statement…

CAN I SAVE MY SHOPPING BAG? Yes, you can save items in your shopping bag by going into your shopping bag and selecting the ‘Save For Later’ option next to the item.

HOW DO I PLACE AN ORDER ONLINE TO BE DELIVERED TO STORE?

You can place an order online and select store delivery at checkout…

HAS MY ORDER GONE THROUGH?

If you have placed your order online, you will receive an automated ‘order confirmation’ email. This will include all of the items that…

HOW DO I USE QUICKSHOP?   If you know the item number for the items you wish to order then simply enter the full item number, size and add the items to your bag by clicking on ‘Add To Bag’ from the Quickshop page. You can locate the item numbers…

DELIVERY

International orders

You can shop with us through our International website, at www.savaapparel.com

If the country you’re moving to isn’t listed on our International website don’t worry, we’re adding new countries all the time, so please keep checking.

DO YOU DELIVERY OVERSEAS? You are able to order from the website for an overseas delivery UK and US, but please visit our International website at www.savaapparel.com to view the list of countries that we currently deliver to.

FREQUENTLY ASKED QUESTIONS

 

How long will it take for my order to arrive?

Orders will be despatched by our warehouse in US or China.

US orders will arrive within 1-2 weeks

UK orders will  arrive within 2-4 weeks .

EU orders will arrive within  2-4 weeks.

FREE DELIVERY ON ALL UK and US ORDERS

Delivery times cannot be guaranteed and are subject to stock availability and demand.

Bundle orders may arrive at different times, so please be patient your order its on its way.

HOW LONG DO I HAVE TO RETURN AN ITEM?

For UK & ROI customers, you are able to return unsuitable items within 14 days of receipt. For all international customers, please return unsuitable items within 14 days of receiving your parcels. Please return unsuitable items in their original packaging.

HOW MUCH DOES IT COST TO RETURN AN ITEM?

If you wish to return your items to we do not offer FREE returns.

We’re sorry, but we are unable to offer free returns for international customers, returns must be made at your own cost. All International Customers who wish to return their items can use the returns label found here

WHAT DO I DO IF MY PRODUCT IS FAULTY?

Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can find here.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We aim to process and refund your return ASAP, but on occasions it may take up to 14 days UK (21 Days International) for your return to be processed and a further 7 days for the refund to reach your account.
Please check your account as the refund will show and may show on the date of your original purchase.
If you haven’t received a refund and it has been more than 14 days UK (30 days international) since you posted your returns then please contact us with a picture of your proof of postage receipt.

HOW CAN I TRACK THE STATUS OF MY RETURN?

As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

INTERNATIONAL RETURNS

(Including Canada and EU)
For international returns (excluding US, AUS/NZ and Germany) you can send your items back by using post office counters. Please do not post the package without obtaining a receipt of postage. Keep your receipt of postage safe as you will need this as your proof of return. We don’t refund delivery costs on international orders.

There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in ‘My Account’.

Returning from US, AUS/NZ/Germany:

RETURNING VIA PORTAL IS QUICK, EASY AND COST EFFECTIVE!

Returning through our portal means you should get your refund within 14 business days. Need to return? Click the link for your country below and follow the instructions. Please note, the portals are country specific and you may need a printer for your label:

DO YOU REFUND THE DELIVERY CHARGE?

Unfortunately we do not refund postage/shipping charges on any orders.

CAN I EXCHANGE AN ITEM?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘HOW DO I RETURN AN ITEM?’.

THE CONSUMER CONTRACTS REGULATIONS

If you’re a customer in the EEA, you get 14 days to cancel your contract with us. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

Email us: info@savaapparel.com

If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM?  You`ll then receive a full refund as per the policy above. For hygiene reasons, pierced jewellery is non-refundable. Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.

I WANT TO RETURN A PRODUCT BUT LOST MY DELIVERY NOTE

Received your item but aren’t 100% in love? No worries, we offer returns. Here’s what you’ve gotta do:

If you don’t have an account – that’s ok, you can still return it to us

Package up your unwanted purchase with a note inside including your name and order number (you’ll find this on your confirmation email).

Download your free returns label here, and post back to us from your local post office. Please remember to keep your proof of postage.

Wanna join our gang? Make an account here

CAN I RETURN MORE THAN ONE ORDER IN ONE PARCEL?

You sure can! Please include both advice notes for each order to help us speed up the process of your return via contact us form. If you’ve misplaced your advice note, please include a note in with the order numbers and the relevant items you’re returning.

Payments Category

 

Payment queries

Statements

Statement period

Credit limit

Minimum payment

Popular FAQ’s in this category

 

WAYS TO PAY

Direct Debit – online portal  or PayPal and we’ll set one up so you don’t have to remember your bill again.

WHAT HAPPENS IF I HAVE DIFFICULTY MAKING THE PAYMENT?

Should you experience difficulty in making a payment to your account, please contact our Collections Department via contact us form  immediately as failure to keep up to date with your payments will result in your account being transferred to a Debt Collections Agency.

BRECON DEBT RECOVERY

If you are experiencing financial difficulties, please use  contact us form.  Our team are available Monday to Friday 8am to 9pm, Saturday 8am – 2pm and Sunday 10am – 2pm. For sources of free, confidential and impartial debt advice.

WHAT IS MY CREDIT LIMIT?

Your credit limit is the amount you are able to spend using your credit facility, this is reviewed on a monthly basis. Credit limits can increase and decrease as a result of the review, or we may decide to suspend your ability to use your credit account, based on information we hold about the way you manage your account, as well as information provided by the Credit Reference Agencies.

To confirm your current Credit Limit, please sign into ‘My Account’ where you will find the most up to date information.

If you would like to view the information held by the Credit Reference Agencies on your credit file, you can contact them using the details below:

EXPERIAN: Visit www.experian.co.uk/consumer/contact-us or call the Experian Advice Line on 0344 481 8000. Alternatively you can write to: Customer Support Centre, Experian Ltd, PO BOX 9000, Nottingham, NG80 7WF.

Recall & Safety Information FAQ’s

 

PRODUCT RECALLS & SAFETY NOTICES

Please view for more information on our product recalls and safety advice.

PRODUCT RECALL RETURNS METHODS

If you have purchased an item on your account which is later recalled, you can return it by any of the following methods…

CANDLE SAFETY INFORMATION

For more information on candle safety, please read…

OFFENSIVE WEAPONS ACT

Knives may only be sold to persons over the age of 18.

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